🐢 That's not good! We hear reports of this problem from time-to-time and are standing by to assist.
First, please make sure to check the App Store or Google Play on your device for any new app updates. We update quite frequently and solve issues with each release so it's possible that the lag you're experiencing has already been addressed by our engineers.
If you are sure you are on the most current version of the app, then please email us directly at firstname.lastname@example.org with more details:
• When the lag began
• Whether the lag goes away when you start a new life
• Whether the lag goes away when you terminate and relaunch the game
• The device you are using (eg. iPhone 8, iPhone 11, Nexus 6, Samsung Galaxy S9, etc.)
• The operating system you are using (eg. Android 8.1 Oreo, Android 10, iOS 13, etc.)
• Any screenshots or screen grab video you may be able to capture